Terms & Conditions

Last updated: July 9, 2026

1. General:
The North Furniture Gallery is committed to provide safe and secure shopping experience for our customers; this is why we take extra measures to ensure your confidence in shopping with us. The North Furniture Gallery has been conducting business since 1996. We believe in long term business. Sucess of The North Furniture Gallery comes from the support and loyalty of our customers. To ensure that all our customers receive the utmost service, we offer a dedicated Customer Care. Most items that are sold by The North Furniture Gallery come from manufacturer or supplier's warehouse. Besides traditional forms of payment, we also offer a PayPal payment and Email transfer options. By using Pay Pal you can make your purchase without giving your financial information to The North Furniture Gallery. All items are guaranteed to be brand new unless otherwise noted. All the sales are final on floor model/ custom made/ special orders. Product on clearance or final sale might have some defects. All floor models are sold on as is basis. Prices do not include shipping, setup or disposal of garbage. Shipping is usually arranged, on behalf of a customer, with a third party carrier. We are not responsible for delay / damage/ charges for the shipping. We do not accept cancellation of order in case of the carrier was unable to deliver on time / at specified location or delivered damaged goods. Once the goods are accepted and signed for in good order, no claims will be accepted. The only exception is the manufacturer s warranty on the product.All the deliveries will be made on "GROUND LEVEL FLOOR" of the house or building.

2. Product Description:
Product information described on our website is based on the information available from the manufacturer and their website so for any discrepancies or errors, we should not be held responsible. The product descriptions provided in the pages of this Website are provided strictly for your convenience and are for informational purposes only. Although we believe that these product descriptions are correct, and we attempt to keep the information in the pages of this Website current, the product descriptions have been provided to us by the manufacturers of the products, and we do not warrant the accuracy, completeness or currency of the product descriptions or of any information in these pages.

3. Color of Product:
We have made every effort to display as accurately as possible the colors of products that appear on this Website. However, as the actual colors you see will depend on your device, we cannot guarantee that your device display of any color will be accurate.

4. Product Availability:
You can always contact our store to see if the product is available for immediate purchase. The entire item we sell here is either manufactured locally or imported from China/Malaysia. Imported items are usually stocked by us or our Importer but are sometimes out of stock due to delayed shipment from China/Malaysia. Many items are delivered within 14 days but please allow up to 3 to 8 weeks on some items. We are dedicated to work hard for you; nonetheless delays and circumstances out of our control due to manufacturer procedures may occur. However we are not responsible for manufacturer delays, and as such cannot be held accountable for any inconvenience or any cost incurred by such delays.

5. Cancellation Policy:
Cancellation before Delivery: If you have NOT received your merchandise, you may cancel all or part of your order within 48 hours of placing your order without a charge or fee by contacting us. No cancellation will be accepted to special/custom orders.
Returns after Delivery: Although all sales are final but we know that purchasing over the internet can be difficult at times. We do offer a 7 day return guarantee. If you get your furniture and do not like the color, quality or if it was just not what you were expecting, you may return it for a refund. Returns will be accepted only if you notify us within 7 days of your items being delivered and will not be accepted without a return number being issued before the item is shipped back. A refund will be equal to the price of your order less all actual shipping charges incurred to get the items to you and back to our warehouse and a 25% restocking fee on all items. You will be responsible for our actual full shipping cost Returns will only be accepted and credits issued if the product is in new condition with no damage and in the original packaging when it arrives back at our warehouse. If an order is refused with no damage or without an authorization number, you will be charged all shipping costs we paid. You will have to arrange a courier/shipping company to send the product back to our warehouse.

We do not accept cancellation of order in case of the carrier was unable to deliver on time / at specified location or delivered damaged goods.
If a refund has been authorized, please note the following:
Cash and Debit card payments will be refunded by cheque (allow 7 business days).
Credit Card payments will be refunded to the same Credit Card (allow 7 business days).
All other payments will be refunded by cheque (allow 7 business days).

6.Delivery Procedure:
We arrange shipping of furniture through third party contractor to Ajax, Acton, Aurora, Barrie, Burlington, Brampton, Brantford, Caledon, Concord, Coburg, Cambridge,Etobicoke,Fort-Erie, Grimsby, Guelph, Georgetown, Hamilton, Halton hill, Innisfil, Kingston, King City, Kitchener, London, Markham, Milton, Mississauga,Niagra-Fall, Newmarket, North York, Oakville, Orangeville, Oshawa, Ottawa, Pickering, Richmond hill, Stony creek, St.Catherine,Scarborough,Toronto, Thornhill, Vaughan,waterloo, Woodbridge, Woodstock, Whitby and many more cities in Ontario. If delivery is not available to your area, you can always schedule to pick up your furniture at our warehouse.

Prices do not include shipping, set-up or disposal of garbage. Shipping is usually arranged, on behalf of a customer, with a third party carrier. We are not responsible for delay / damage/ charges for the shipping. We do not accept cancellation of order in case of the carrier was unable to deliver on time / at specified location or delivered damaged goods.

We do not make any profit on shipping. These prices are tentative and actual shipping cost may vary. You can verify the shipping cost with local shipping company.

All the deliveries will be made on "GROUND LEVEL FLOOR" of the house or building.

Please ensure that the route to the location in which the merchandise is to be placed is clear of furniture and other obstruction.

Our drivers cannot remove doors, door jambs, casings, moldings, railings or make any alterations to your home to deliver or fit any merchandise into your designated location.

If you are replacing furniture, the old one(s) must be removed or dismantled .You are responsible for removal of old furniture.

Unless otherwise instructed, we will uncrate the merchandise, set it in place and remove packaging to outside your designated location. We do not take away the packaging.

The signature of a person 18 years of age or older is required on all delivery orders and that individual must accompany the delivery crew into your designated location.

Please measure your designated location and access doorways and hallways to ensure that your new furniture will fit into your designated location. Please note that a 25% restocking fee and actual shipping cost may apply if uncrated merchandise does not fit.

We are not responsible if delivery or removal of merchandise cause damage to your property.

There will be an additional re-delivery fee if you are not at the delivery location at the time of the scheduled delivery.

7.Pickup Procedure:
The North Furniture Gallery offers convenient pickup at our location. Should you pick up your furniture, pick-up hours and directions will be emailed to you with your order confirmation. To ensure smooth pick-up of your furniture, please review the following pick-up policies:

For orders placed online, you must bring your printed email confirmation, picture I.D, and the credit card used to place your order to pick up your furniture. NOTE: An imprint of the credit card and cardholder's signature will be required.

Please be sure that the size of your vehicle will accommodate the size of the merchandise to be picked up. We are not responsible for loading and tie-down of merchandise or the safe transportation of merchandise to your home. Damage that occurs during transit is not covered under warranty nor can we accept returns on the merchandise should any damage occur during transit.

Please inspect the furniture before you pick up. We are not responsible any damage, breakage of product after pickup. Only exception is manufacturer's guarantee and warranty.

8. Guarantees and Warranties:
As the initial year of warranty is covered directly by the manufacturer, you will have to contact them directly after 30 days. The North Furniture Gallery doest not cover any guarantee or warranty on any product. You will have to make your own arrangement to drop the defective furniture to manufacturer/supplier warehouse and pick up it later date after fixing.

If you receive furniture with concealed damages, simply call our Customer Care department within three days of delivery of the furniture and it will be repaired without any cost to you by one of our specially trained technicians. If a repair is deemed by our trained specialists to be too complex to be completed in your home, the product will be returned for manufacturer repair at either The North Furniture Gallery warehouse facility or directly at the manufacturer. Should your item be deemed as unrepairable by the manufacturer, it will be replaced with same product. If that product is no longer available, a reselection of the damaged item may be offered. The replacement of one piece does not entitle you to the replacement of any other piece in a set. If the same item is not available, we will issue an INSTORE CREDIT towards new merchandise. Manufacturer's standard: It is important to note that certain products, like wood and leather, are natural products and may come with slight imperfections in finishes; these are not defects but the nature of the product and as such are not covered under warranty.

For fabric upholstery certain characteristics of fabric are normal, and signs of usage (such piling, loss of pile, high pile crushing, and color fading due to lighting and/or direct sunlight), are not considered manufacturer defects.

For upholstery foams and cushions, it is important to note that with all foam products, a slight loss of resiliency is to be expected, and is not a defect.

USAGE: It is important to note that the manufacturer's warranty covers cases of normal use. Signs of commercial use, animal damages, abnormal use or abuse will null and void the warranty. As the initial year of warranty is covered directly by the manufacturer, you will have to contact them directly after 30 days.

We will not perform work or repair any furniture which may cause a hazard to our employees or our property.

Warranty coverage does not apply to furniture that has been soiled, stained, intentionally misused, altered, improperly cleaned, infested, damaged in transit, or otherwise damaged in a way that is not the result of defect in the workmanship of the product.

"AS IS" , Floor Models, Clearance items carry no warranty and the sale is final (except where prohibited by law).

Guarantee of Fabrics' Since manufacturers of upholstered fabrics do not guarantee their merchandise from shrinkage, color fastness, or quality wearing, we are unable to consider adjustments, claims or credits for fabric merchandise.

Mattress Warranty Programs:
10 YEARS Prorated warranty:
That this commitment is being given to you from the manufacturer of the mattress itself, not the point of sale or vendor from whom you purchased the mattress. For first year the repair cost is free.
You pay a certain percentage to have your mattress repaired or replaced after 1 year. For example, a mattress with a 10-year warranty that fails after 5 years will be reimbursed 50%. After 7 years, you'd receive a 30% reimbursement.
What is covered in a mattress warranty?
Mattress warranties only cover production or manufacturing defects. For example, your warranty would be valid and you would be covered if something were to go wrong with the structure of your mattress as a result of normal, proper use in a way intended by the manufacturer (like using the mattress for its intended purposes while having a firm foundation with adequate support).
Production and manufacturing defects include:
1. Anything wrong with the structure of the mattress (like it has missing stitches,)
2. Excessive sagging (usually defined as being between ¾ and 1 ½ inches of sagging in the absence of any pressure being applied)
3. Unexpected damage, such as a spring popping out, or edges tearing where they shouldn’t.
What’s NOT covered in a mattress warranty?:
Normal wear and tear
This means scuffing, deterioration, blemishes, corner threads coming out, or handles becoming slightly loose as a result of using the mattress for its intended purpose of being slept on While normal wear and tear that happens as a result of normal, regular use of the mattress is not covered, other defects or shortcomings such as handles that are completely torn, coils that stick out, and squeaking ARE covered by most warranties
Sagging is covered by most manufacturers during the warranty period, with any sagging greater than 1 ½ inches covered by virtually every manufacturer
Damage such as bent border wires or torn mattress fabric that can result from either the transportation of the mattress, using an improper frame, or rough use such as jumping on the mattress
You are not given a guarantee that you will continue to like your mattress with the passage of time as much as the day you bought it
Bedding that is sold “as is” or floor models that are sold with any type of pre-existing damage
Body indentations less than 1 ½ inches (in some cases no more than .75 inches) Unexpected lumpiness
The mattress exerting pressure on your body where you feel there shouldn’t be any
Inadequate support according to your personal preference
What voids a Warranty
Mattress manufacturers offer warranties to give you peace of mind before you buy a mattress from them, but they still draw the line somewhere. Here are a few things you should avoid doing so that your mattress remains under warranty.
Removing the law tag will void your warranty. Many products made for home use, including mattresses, have a tag that says “Do not remove under penalty of law.. However, the reason why removing it will void your warranty is because the tag ensures that the manufacturer can trace specific products, and without a tag, there is no way to tell two different mattresses apart.
Stains will void your warranty. Liquids such as coffee or carbonated sodas can cause mattress foam to deteriorate or disintegrate faster than normal. Also, drink stains are very unhygienic, meaning no one would want to buy such a product should it be returned by you to the manufacturer. Waterproof mattress protectors are a great idea, and they help prevent not just stains caused by outright spills but even perspiration stains that develop slowly over time.
Improper support such as a non-matching or old box-spring, or a missing support bar will void your warranty. Putting your mattress directly on the floor will also void your warranty. Check your warranty for mattress-specific sizes that you should use, as well as for other useful support specs and recommendations
How to file a warranty claim
To file a warranty claim, you’ll need to contact the customer support department of the manufacturer to issue a claim and submit either photo proof, proof of purchase, or both. It could take between one month and a month and a half to get things rolling and to have an inspection team visit your home to determine whether or not your case is sound, but otherwise the process is generally fair and straightforward.
Although you may have to pay for the inspection team’s visit yourself (as well as transportation and delivery charges), customers are often refunded if their claim goes through and their mattress is in fact determined to have been defective.
The best preventive measure is always a proactive, safety-first approach to mattress care, so be sure to use a mattress protector and be careful with liquids around your mattress. Don’t use your mattress for anything other than sleeping on or lying down on. By doing this you can save a lot of headache and heartache when it comes to voided warranties and replacement and repair costs.

9. The North Furniture Gallery reserves the right to limit quantities, refuse orders, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if The North Furniture Gallery believes that customer conduct violates applicable law or is harmful to the interests of The North Furniture Gallery or any third parties.

10. The advertisements on the Website are invitations to you to make offers to purchase products and services on the Website and are not offers to sell. All prices and other amounts appearing on the Website are quoted in Canadian dollars. Prices posted on this Website may differ from those posted in store.

11. You have read the Privacy Policy of The North Furniture Gallery, the terms of which appear on this Website and are incorporated into these Terms and Conditions. You agree that the terms of such policy are reasonable. You consent to the use of your personal information by The North Furniture Gallery in accordance with the terms of and for the purposes set forth in The North Furniture Gallery Privacy Policy.

12. Liability Disclaimer:
Except as explicitly provided in the foregoing paragraphs, The North Furniture Gallery makes no representations or warranties of any kind, express or implied, regarding the websites and/or any materials provided on the websites, all of which are provided on an "as is" and "as available" basis. The North Furniture Gallery does not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the websites, or any of the content or data found on the websites, and expressly disclaims all warranties and conditions, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non'infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.

13. Severability:
These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Accessibility for Ontarians with Disabilities Act:
The North Furniture Gallery is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act.

15. Inaccuracy Disclaimer:
The North Furniture Gallery endeavors to provide current and accurate information on the Website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. The North Furniture Gallery cannot guarantee that products and services advertised on the Website will be available when ordered or thereafter. The North Furniture Gallery does not warrant that the Content is accurate or complete. The Content is provided for informational purposes only, and is not binding on The North Furniture Gallery in any way except to the extent that it is specifically indicated to be so. The North Furniture Gallery reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the Website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other Website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold. All prices and other amounts appearing on the Website are quoted in Canadian dollars.

16. Indemnity:
You agree to indemnify, defend and hold harmless The North Furniture Gallery and its officers, directors, employees, agents, partners, affiliates, representatives, successors and assigns from and against any claims, damages, losses, liabilities, costs and expenses (including reasonable lawyers' fees), actions or demands arising directly or indirectly out of (i) your use of or connection to the Website or the content therein, (ii) your activities in connection with the Website, (iii) your breach of these Conditions of Use, including your violation of, or failure to perform you obligations under these Conditions of Use, (iv) your failure to comply with any applicable laws or regulations, or (v) your violation of any rights of a third party.

Thank you for your interest in The North Furniture Gallery. We hope to do business with you. Please feel free to contact us, and we will be glad to assist you. We look forward to working with you with all your furniture needs and we hope you come back to shop with us again.

The North Furniture Gallery
144 Kennedy Rd S, Unit 5-6
Brampton, ON L6W 3G4, Canada
Phone: 905-454-9994
Email: info@northfurniture.com