Privacy Policy

Your privacy matters to us. Here is how North Furniture collects, uses, and protects your information.

Last updated: March 2025

This Privacy Policy describes how North Furniture ("we", "us", or "our") collects, uses, and discloses personal information when you visit thenorthfurniture.com or make a purchase at one of our showroom locations in the Greater Toronto Area (GTA), Ontario, Canada.

We are committed to complying with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's applicable privacy legislation.

1. Information We Collect

We may collect the following personal information:

  • Contact information: name, email address, phone number, and mailing/delivery address.
  • Order information: items purchased, order value, payment method (we do not store full card numbers), and order history.
  • Communication records: any messages or inquiries you send us.
  • Website usage data: IP address, browser type, pages visited, and referring URLs, collected automatically via server logs.

We do not collect sensitive personal information such as SIN numbers, health information, or government ID.

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including delivery coordination.
  • Communicate with you about your order status, quotes, and inquiries.
  • Improve our website and product offerings.
  • Comply with legal obligations under Ontario and Canadian law.
  • Prevent fraud and unauthorized transactions.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Sharing Your Information

We may share your information only in the following circumstances:

  • Service providers: Third-party companies that help us operate our business (e.g., payment processors, delivery services). These parties are contractually required to protect your information and use it only for the services they provide to us.
  • Payment processing: Online card payments are processed by a PCI-DSS compliant payment processor. North Furniture does not store your full credit card number.
  • Legal requirements: We may disclose your information when required by law, court order, or governmental authority in Canada.

4. Cookies & Website Tracking

  • Our website uses session cookies necessary for shopping cart functionality and secure browsing. These are deleted when you close your browser.
  • We may use Google Maps embeds on our Locations page, which may set cookies from Google. Please refer to Google's Privacy Policy for details.
  • We do not use advertising tracking cookies or third-party analytics that share your data with advertisers.

5. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes described in this policy, or as required by Canadian tax and business record-keeping laws (typically 7 years for transaction records).

6. Your Rights

Under PIPEDA and applicable Ontario law, you have the right to:

  • Request access to the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Withdraw consent to the use of your personal information (subject to legal and contractual limitations).

To exercise any of these rights, please visit one of our showroom locations or refer to the contact information on our Locations page.

7. Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, or misuse. Our website uses HTTPS encryption for all data transmission.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps). We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

9. Children's Privacy

Our website and services are not directed at children under 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated policy.

11. Contact Us

For any privacy-related questions or concerns, please visit one of our showroom locations. Contact details are available on our Locations page.